COVID-19

Dear clients,
We thank you for your interest in our establishment and for the confidence you have shown in our team.
Given the exceptional circumstances we are going through, we wanted to share the following information with you:

Currently, our establishment (specify hotel, guest house, etc ...) is closed until xx / xx / xx, except for an extension that we will not fail to indicate to you on this same site.
or
Currently, our establishment (specify hotel, guest house, etc ...) is open and, unless different official instructions, we welcome you from (day) to (day) under the following conditions:
- special conditions of access to the common parts of the establishment:
(to give detail)
- special conditions of access to your room:
(to give detail)
- conditions of access to the breakfast service:
(to give detail)
- conditions of delivery of catering services:
(to give detail)
- access to leisure, sports and wellness facilities:
(to give detail)

Your safety and that of our team is our priority

• First of all, know that to date our establishment does not have to report any case of proven contamination whether it is our customers or our team,
• Our establishment strictly applies the following health security instructions: we wait 24 hours (note: some owners push this period up to 72 hours) after the stay of each client to start cleaning the room.
• Our cleaning procedures are coupled with disinfection procedures according to the following commitments:
  • All our rooms are ventilated 20 minutes before any cleaning procedure and all windows are open during all cleaning operations,
  • We carry out a methodical washing of our hands before and after each cleaning by using a first washing with soap and water for 20 seconds then, by applying a dose of disinfectant based on hydroalcoholic gel,
  • We clean all the surfaces present in the room using traditional detergents so as to remove dirt, grease, dust and germs. Once the surfaces are clean, we apply a disinfectant using a spray. The whole is wiped with paper towels or disposable wipes (and / or) we use new rags for each room cleaning after the departure of a client. (Either) These rags are thrown away after each cleaning (or) These rags are subjected to intensive washing at very high temperature after each cleaning of the room.
  • By means of disinfectants, we pay particular attention to frequently touched surfaces such as switches, door handles, remote controls and tap handles (see, at the bottom of this page *, all the other elements regularly disinfected in our establishment ),
  • All linens (sheets, mattress covers, hand and bath towels, kitchen towels, table napkins and blankets) are washed at the highest recommended temperature.All these textiles are handled with disposable gloves during each operation,
  • Our laundry baskets are cleaned and disinfected after each operation,
  • Our vacuum cleaners are emptied after each cleaning and they are systematically cleaned with a disinfectant; as well as our dishwashers and washing machines,
  • Also note that we pay special attention to sofas, rugs, curtains and other soft and porous surfaces,
  • During each cleaning operation, we use disposable gloves which are thrown away after each session before washing our hands again,
  • Finally, the expiry dates of all our cleaning supplies are checked with each delivery.

Our cancellation policy
In the case of a reservation you have made directly with us
In accordance with the provisions adopted by the ordinance of March 29, 2020, all stays reserved and which have already been the subject of payments from you and which you wish to cancel will not be reimbursed before 18 months from March 29, 2020, or at the latest July 31, 2021. However, you will be allowed to postpone your stay within the same period of 18 months. The sums that you have already paid (whether the deposit or the total balance) can be used in the form of a credit for a new identical or equivalent service in the next 18 months. The price of your new reservation must not exceed that of the old one, or you can benefit from a service of a higher category than the initial service by paying the difference in price which will remain at your expense. Know, finally, that this credit is divisible, that is to say that it can be used in several times for several benefits.
In the case of a reservation made by you through an intermediary
We strongly recommend that you contact the agency (online or travel agency) or the intermediary who made your reservation with your establishment directly. It is, in fact, the latter who must apply the order of March 29, 2020 if he is established in France. Otherwise, only the latter can decide on the cancellation conditions that he will have set. We are sorry, therefore, not to be able to intervene in this transaction between the latter and yourself.

In case of specific questions, please do not hesitate to contact us directly and we will be happy to answer your questions:

• by phone: from (day) to (day) from (time) to (time) at the following number
• by mail: mail@mail.com

(*) Points of attention during our cleaning and disinfection procedures

All parts:

• Door handles
• Switches
• Remotes
• Tables
• Fan and lamp chains
• Window sills and handles
• Thermostats
• Keys
• Hair dryer
• Bodyguard
• Ironing boards and irons
• Garbage cans and recycling bins

Kitchen:

• Washbasins
• Furniture handles
• Appliances: oven, toaster, pressure cooker, coffee maker, etc.
• Condiments: oil, vinegar, salt shaker, pepper shaker, commonly used spices and containers, etc.
• Kitchen utensils that cannot be washed in the dishwasher: ceramic bowls, plastic utensils for children, etc.
• Rigid back chairs

Bathroom :

• Washbasins
• Bathroom
• Faucet handles
• Showers and baths
• Shower curtains and doors
• Shampoo, conditioner, shower gel and soap dispensers

Bedroom :

• Hangers and luggage racks
• Night tables
• Washbasins
• Faucets

Cleaning devices:

• Dishwasher
• Vacuum
• Washer / dryer

Children's items:

• Toys
• Transportable cradles and playpens
• High chairs

Other equipment:

• Bikes
• All sports equipment
• Games
• Books
• Note: we strongly recommend that you close all hammam, jacuzzi or sauna equipment (unless you refer to the strict cleaning and disinfection procedures provided by your suppliers and determine specific access conditions)